Fitting - Pay Smart Carpets Ltd

Day Of Fitting

On the day of your installation, all furniture and appliances MUST be removed, and any existing flooring uplifted unless otherwise agreed at the point of sale.

Your sub floor must be in good condition, dry, brushed clean of any debris and ready for installation, this is not the responsibility of your fitter or pay smart carpets.

It is an all-day call on the day of installation so your fitter can arrive at any point during the day. However, you will be given your fitters number in the morning by text, and they will call you approximately 30 mins before they are due to arrive.

The fitting fee can be found on the paperwork given by the sales representative. It will be payable to the fitter on the day in cash unless you have paid upfront.

We do not take away waste, however the fitter will tidy the area and place any rubbish in bags supplied.

100,000

Rooms Fitted

1,380,000m2

Floor Fitted

92,000

Rolls of Underlay Fitted

preparation

Choose a product and we’ll break down how to prepare before fitting

Carpets

Vinyls

Laminate

Beds

Before we fit your carpet you’ll need to remove any existing flooring, underlay and nails. Please leave the original grippers in place, and if they require replacing our fitter will do this.

Before we fit your vinyl you'll need to remove any existing flooring, underlay, nails and grippers. To ensure a clean and smooth subfloor sweep the area to remove any debris that could pierce the vinyl. If your subfloor is uneven you’ll be required to get the floor treated before fitting.

Before we fit your laminate you'll need to remove any existing flooring, underlay, nails and grippers. Vacuum or sweep the subfloor to ensure it’s free from any dirt. It’s essential that your subfloor is level as installing on an uneven floor can result in damaging the laminate when walked on.

We ask you to please disassemble or move any old beds from the room of assembly.

Carpets

Before we fit your new carpet you’ll need to remove any existing flooring, underlay and nails. Please leave the original grippers in place, and if they require replacing our fitter will do this.

Vinyls

Prepare for fitting by removing any existing flooring, underlay, nails and grippers. To ensure a clean and smooth subfloor sweep the area to remove any debris that could pierce the vinyl. If your subfloor is uneven you’ll be required to get the floor treated before fitting.

Laminate

Get ready for fitting by removing any existing flooring, underlay, nails and grippers. Vacuum or sweep the subfloor to ensure it’s free from any dirt. It’s essential that your subfloor is level as installing on an uneven floor can result in damaging the laminate when walked on. If your subfloor is uneven then you’ll be required to get the floor treated before fitting.

Beds

Depending on your purchase you should have received casters or gliders, U-clips or Link bars (only available with some beds) and headboard bolts (if headboard purchased)

The following tools will be required: large flat screwdriver or crosshead screwdriver.

Link bars - the linking bar screw holes are close to where the two halves of the bases meet, screw one side with the link bar, then the other side, making sure that the link bar is loose enough to allow the open end to be guided over the screw then hand tight both ends. Repeat the process on the other side.

Fitting the headboard - place the mattress on top of the base, locate the headboard bolts and the position on the base where the bolts need to be placed (you may need to use a screwdriver to pierce holes for the bolts to go into) screw the bolts in sufficiently, glide the headboard arms onto the bolts between the base and the plastic washer and then tighten the bolts to hold the headboard in place.

Fitting faq's

How do I book my fitting?

Please allow 24hrs after your sale has been agreed and call 0330 041 2999 to speak to the fitting team.

How long before I get fitted?

3-5 weeks depending on your agreement.

What times the fitter coming?

It’s an all-day call and the fitters run their own schedule but will call you when 30 mins away.

Can you move my furniture out the room?

Yes. There is a charge for this. The sales advisor will refer to the customer add-ons at the point of sale and this cost is added to the fitting fee.

When do I pay the fitting fee and how? Cash or card?

Payment is cash on the day unless otherwise stated on your agreement.

Do you take the rubbish away?

No, we are not licensed to carry or dispose of waste. however, the fitters will tidy and bag any waste.

How do I know if my subfloor is suitable?

It is the customer’s responsibility to ensure that the subfloor is suitable and prepped for the product they want, our sales advisors are not qualified to give professional advice.

Will I get my deposit back if I cancel?

Yes, if within 14 days.

Our Reviews

    
 
 
        
   Raymond Grosvenor 
 2022-10-23
 
 
  Abdul fitted vinyl in our living room on the 20/10/22 and I have never met such a kind and professional representative of your company he is a great asset and I would recommend your company to my family and friends thank you so much 😎👍
  
 
       
   Alice Appleby 
 2022-10-17
 
 
  Really impressed with the quality of my new carpet and the fitters Brad & Lewis were lovely, polite lads, thank you for a great job.
  
 
       
   Janey Riley 
 2022-10-17
 
 
  Had my carpet fitted off Brad and Lewis today and they have done an amazing job and was so polite
  
 
       
   mo 18 
 2022-10-14
 
 
  Amazing company been a customer of their company for 3 yrs now along with my daughter, always 1st class service from ordering to fitting and even after sales,
And not just a company for flooring I also purchased my new bed earlier this year and again extremely satisfied they even took it up stairs and put together for a very low charge in comparison to another company that was wanting 10x more  I would 💯  recommend them
  
 
       
   Johnny Palmer 
 2022-10-09
 
 
  Thanks for a wonderful job from Pay Smart Carpets and fitting by Dean and Kieran excellent job lovely guys
  
 
       
   Jody Robinson 
 2022-10-07
 
 
  I'm so very happy with my flooring that I've had the gentleman that did it was very polite I recommend highly 👌 I've still got 3 more room and 3 lots of blinds and ill definitely use pay weekly again top quality service 🌟🌟🌟🌟🌟
  
 
       
   jade allen 
 2022-09-27
 
 
  My carpenter Simon was a hard working professional friendly he did a fantastic job and well highly recommend him and pay smart 👍
  
 
       
   Phoebe Lee 
 2022-08-24
 
 
  Had living room done today great job done well done lads

Day Of Fitting

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Fitting faq's

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