Please take a moment to familiarise yourself with our privacy practices and let us know if you have any questions by sending us an email or submitting a request through the “Contact Us” form on our websites.
We believe your personal information deserves the utmost respect when it comes to security and use, so we have described as clearly as possible how we use and care for your personal information below.
For the purpose of the General Data Protection Regulation and Data Protection Act 2018, the data controller is Pay Smart Carpets Limited.
We know how important it is to manage and protect the information you share with us. When you share data with us through our website, that information is protected by secure socket layer (SSL) encryption.
To prevent any unauthorised disclosure or access to your information, we have implemented strong electronic and physical security safeguards.
We also follow stringent procedures to ensure we work with all personal information in line with the General Data Protection Regulation and Data Protection Act 2018.
We collect information about you in numerous ways:
In addition to the personal information you submit (or we collect), we may also collect information about your computer including, where available, your IP Address, operating system and browser type for the purpose of system administration and product improvement. Details on this are available in our Cookies.
We may also record and/or monitor calls for training and quality purposes. Recordings may also be used to help us combat fraud.
We will hold and use the following details about you:
As well as any other information which we reasonably need to operate your account or fulfil our regulatory obligations.
We may keep details of any phone number(s) that you call us from and use them to contact you.
While managing your account, we may be given sensitive information such as medical information. We will store and process this information in order to allow us to make decisions about you and your accounts with us.
We will store your data on our systems for the following durations:
* If you have opted into marketing, we will store your contact details (email address, phone numbers, name and address) for up to 36 months from the time of last interaction with us. You may opt out at any time by contacting us at [email protected] or by clicking unsubscribe on any marketing communications from us.
We will keep all of your personal information confidential and only share it with others for the purposes explained in this policy. We have trusted relationships with carefully selected third parties who perform services on our behalf. All third parties are bound by contract to maintain the security of all of your personal information and only to use it as permitted by us.
We may share information about you:
We will use your information to:
Your data may also be used for other purposes for which you give your permission, or where we are permitted to do so by law, or it is in the public interest to disclose the information or is otherwise permitted under the terms of the General Data Protection Regulation and Data Protection Act 2018.
Under the Data Protection Act 1998, you have the right to access certain personal records that we hold about you. This is called a Data Subject Access Request, which you can make by writing to [email protected].
We want to make sure that your information is as up to date and accurate as possible. You may ask us to correct or remove any information that you think is inaccurate.
Our website may contain links to third party websites. If you choose to follow a link to any of these websites, please note that these websites have their own terms and privacy policies and we do not accept any responsibility or liability for them.
The personal data that you provide as part of any redress programmes will only be used for the purposes of communicating relevant updates and will not be used for marketing purposes. We will not pass the data to any third parties unless required to do so by law, regulation or a regulatory body. We will retain such data for a period of 6 years.
Last updated: September 2020
Complete the form or call us on 0330 041 2999 (England) or 0141 473 0696 (Scotland)
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Call us or complete the form below and a member of our team will contact you to arrange an appointment.